Privacy Policy

1. Introduction
At keep CAKE ON WHEELS we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with our bakery.

2. Information We Collect
We collect personal information when you interact with us, including:

• Personal Identifiable Information (PII):
  When you place an order or contact us, we may collect your full name, email address, phone number, delivery address, and payment information .This allows us to process your order and communicate with you about your purchases.
• Usage Data:
  We automatically collect information about how you interact with our website. This may include your IP address, browser type, operating system, pages visited, and time spent on our site. This helps us improve your browsing experience and optimize our website’s performance.
• Order Details:
  When you place an order with us, we collect information such as your order history, preferences (e.g., cake flavors, dietary restrictions), and any special requests (e.g., custom cake designs, delivery notes). This information helps us fulfill your orders accurately and provide a personalized service.

3. How We Use Your Information
We use your personal data for the following purposes:

• To Process Orders: To fulfill and manage your orders, including payment processing and delivery.
• Customer Service: To respond to your inquiries, offer support, and address any issues related to your order.
• Marketing: To send you promotional emails or updates about new products, discounts, or special offers, but only if you have agreed to receive them.
• Improvement of Services: To improve our website, products, and services based on customer feedback and usage data.

4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers to help us operate our bakery and deliver services. These third parties include:

• Payment Processors: To securely process payments (e.g. pay money)
• Delivery Services: To deliver your orders (e.g local delivery services).
• Email Marketing Providers: To send newsletters or promotional offers, if you have opted-in.

These third parties are only authorized to use your data to perform services on our behalf, and they are obligated to protect your data.

5. Data Security
We take the protection of your personal information seriously. We employ various security measures, including encryption, firewalls, and secure payment gateways, to safeguard your data from unauthorized access, alteration, or destruction.

6. Your Rights
You have the right to:

• Access: Request a copy of your personal data that we hold.
• Correction: Request corrections or updates to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to any legal or contractual obligations.
• Opt-Out: Opt-out of receiving promotional emails or marketing communications.

If you wish to exercise any of these rights, please contact us using the contact details below.

7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies help us understand how you interact with our website, so we can offer a better, personalized experience. You can manage cookie preferences in your browser settings.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, so we recommend reviewing their privacy policies before providing any personal information.

9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or store personal information from children. If we learn that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. If changes are made, we will update the "Effective Date" at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

Location:
Ram Nagar, Visakhapatnam, Andhra Pradesh 530003
Phone: 9392112244
Email: info@cakeonwheels.in