Cake on Wheels Help Center
Welcome to Cake on Wheels
Here, you can find answers to frequently asked questions, policies, and support details. If you need further assistance, don’t hesitate to contact our customer service team.
1. Ordering & Customization
How do I place an order?
You can place an order in the following ways:
How do I submit my custom cake design?
You can email info@cakeonwheels.in us your design or ideas at, or we can assist you in person at the bakery. If you have any specific details (color schemes, logos, themes, etc.), please include them when placing your order.
2. Dietary Restrictions & Special Requests
Do you offer gluten-free or vegan cakes?
Yes, we offer gluten-free, vegan, sugar-free, and dairy-free options. Let us know your dietary preferences when placing your order, and we will be happy to accommodate your needs.
What if I have a food allergy?
If you or anyone in your group has a food allergy, please inform us during your order, and we’ll ensure that the necessary precautions are taken. We handle allergens such as nuts, dairy, and gluten carefully, but please note that cross-contamination is possible.
3. Pricing & Payments
How much do your cakes and pastries cost?
The price varies depending on the size, design, and ingredients. For example:
What payment methods do you accept?
We accept:
4. Delivery & Pickup
Do you offer cake delivery?
Yes, we offer local delivery for an additional fee. Delivery charges depend on the distance from our bakery. You will receive a tracking number and estimated delivery time.
Can I pick up my order?
Yes, you can pick up your order directly from our bakery. We will notify you when your order is ready for pickup.
What if my order is late or damaged?
If your order arrives late or is damaged during delivery, please contact us immediately at 9392112244 . We will do our best to resolve the situation by offering a replacement or refund if applicable.
5. Cancellations & Modifications
Can I cancel or change my order?
6. Special Occasions & Event Cakes
Do you make cakes for weddings and events?
Yes, we specialize in cakes for weddings, birthdays, corporate events, and more. We also offer consultations and cake tastings for wedding cakes. It’s best to book your event cake at least 2-3 weeks in advance.
Can I schedule a cake tasting?
Yes, you can schedule a tasting for special events like weddings. Please call us 9392112244 at in advance to set up an appointment.
7. FAQ & Policies
What is your return policy?
We do not offer returns on cakes or perishable goods. However, if there is a mistake with your order or a quality issue, please contact us atinfo@cakeonwheels.in, and we will take appropriate action.
How do I reach customer support?
You can reach us through:
Phone: 9392112244
Email: info@cakeonwheels.in
Live chat: Available on our website during business hours
8. Contact Us
If you need assistance that’s not covered in this Help Center, feel free to get in touch with us! Our customer support team is happy to help.
Contact Information:
Phone: : 9392112244
Email: info@cakeonwheels.in
Address: Ram Nagar, Visakhapatnam, Andhra Pradesh 530003
Business Hours: Monday to Saturday, 8:00 AM - 6:00 PM